FAQ

• Whether does car delivery possible?

  Yes, it is possible on agreed terms. We deliver the car at the request of the client. Delivery within Budva - free of charge, Tivat airport - 15 euros, outside Budva the cost is negotiated individually.



• When your rent starts?

  It starts with the signing of the act by the client receiving the vehicle transmission.



• In what form the tenant must return the vehicle to the office?

  Rented car must be returned clean, with a full tank. When returning dirty car the tenant must pay for the cleaning and refilling the tank - pay the cost of the missing fuel.



• How much fuel is contained in the tank of the rented car?

  At the inception of the rented car is provided to the customer is completely refilled. For each of our cars there is a special graph desired occupancy tank.



• Rented car was broken, what to do in this case?

  Company «Carlson group» is responsible for the excellent technical condition of our autopark during the entire term of the lease of the vehicle. If you have problems with your rented car, we ask you to contact to the manager of our company and report it. Small problems can be easily eliminated by specialists of «Carlson» at the scene. If the detected fault is significant, they will make operational replacement of the car with the same, taking into consideration the money already paid by the tenant.



• The car did not get back on a specific date, what to do?

  It is necessary to contact the manager of company «Carlson group» and inform him about the situation. The price is set per day.



• Rented car was stolen, what to do?

  Please, urgently inform the manager of the Carlson group about what happened.



• Does the company work on holidays and on weekends?

  Taking care about the comfort and convenience of our customers company «Carlson» operates without breaks or weekends on weekdays and holidays.



• Vehicle was involved in an accident, what I should to do?

  It is necessary to contact our manager and inform him about the incident without leaving the scene of the incident, he will help to call the authorities who will draw up the accident report.



• Does the company provide winter tires for rent?

  All vehicles of our fleet are on a constant high-quality service and in the cold season they will be equipped with appropriate tires.

Employees of the company «Carlson» will do everything to make the trip by rented cars safe and comfortable. You will get the most out of working with us!